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The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
You can find officers from PALS in your local hospital.

PALS provides help in many ways. For example, it can:
help you with health-related questions
help resolve concerns or problems when you're using the NHS
tell you how to get more involved in your own healthcare
PALS can give you information about:
the NHS
the NHS complaints procedure, including how to get independent help if you want to make a complaint
support groups outside the NHS
PALS also helps to improve the NHS by listening to your concerns and suggestions.