That's all ok, is quite common to need a photo ID, or so I have heard. It is just start of day in Australia right now, I'm a couple of hours ahead in NZ. You can wait until you hear, or go ahead, talk to the DHS see what they need- a photo from your phone might be fine - it is just ticking the boxes, making sure everyone is who they say they are, getting the right meds to right person.
I know it seems really unusual to be importing your own medicines, but it really isn't, is routine, and there is routines to go through it.
Why it seems so intense, I think, was for me, is this isn't just any mail order package!! Our lives and futures are in it. Sounds like yours is close!
Genotype 3 30 years, 2x treatment interferon/ribavirin non responder. Cirrhosis 17 years. Fibroscan, decompensating, 40 down to 22 by 29/3/16- now down to 6.5, normal, no cirrhosis. Started Buyers Club Sof/Dac 14 Nov 15. SVR 12 29/0716
Although it's very worrying when our packages get held up, as Hazel and Mar have said it is usually just the routine processes of importing goods into the country. FixhepC will be able to help you out with this.
Have you been able to contact DHL to find out exactly what they need on behalf of Customs? A photo ID will be sufficient recognising that not everyone has a passport.
G1a probably early 1980's, Biopsy F1(2010), F2-F3(2015). VL 5+mill; 2+mill (2014) Tx naive. Accessed Sof/Led through Dr Freeman at GP2U and Buyers Club (lifesavers!!!)
Commenced tx 12/11/15. 9 wk: VL <15 Detected but LFT = Normal 12 week results: UND (Yay!) Due to slow response commenced Sof/Dac 4 Feb for 12 weeks. EOT @ 24 weeks 27 April 2016. (With thanks to Dr Freeman et al). SVR11 result: VL 1,950,000. It's back!
New tx 030916 (Viekira Pak, Solvadi, Ribavirin UND @ 111116. EOT 170217.
SVR12 and SVR 24