emo Still waiting for a response

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6 years 9 months ago #1881

Hi just wondering if anyone can help me with the process once payment is made do you receive an email about your order or when it will be placed ?

Last Edit: 6 years 9 months ago by Tysonsnowy. Reason: Worded wrong

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6 years 9 months ago #1885

Hi, I got an email saying that my funds had been received and I was in the next outgoing order, I think I read that it usually takes around 3 weeks for you to get the meds, give or take a week.


GT 3, F3, Contracted 1993 Tx Naive
V/L 1,267,000 AST 67 ALT 65 6/10/15
commence Sof/Dac (Mesochem) 6/11/15
AST ALT normal 24/11 *
*V/L UNDETECTED 24/11*

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6 years 9 months ago #1886

Thanks so much for replying i havent received any email and its been 2 weeks since i made payment ive sent a few emails but havent had a response

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6 years 9 months ago #1890

I wouldn't start panicking yet, I rang them up around the 14th and the phone was picked up quickly, I did however send my first email to them using a gmail account but it didn't send for some reason something about 'invalid domain name' maybe I hit a wrong key? Anyways I just used my iSP email and no problems, they got back to me the same day or the next I can't recall exactly.


GT 3, F3, Contracted 1993 Tx Naive
V/L 1,267,000 AST 67 ALT 65 6/10/15
commence Sof/Dac (Mesochem) 6/11/15
AST ALT normal 24/11 *
*V/L UNDETECTED 24/11*

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6 years 9 months ago #1909

Hi Tysonsnowy
I received an email a couple of days after I sent the order and money. If possible give them a ring and speak to them. Then you will definitely know they have received the order. They are very efficient. Good Luck.


GT2B Diagnosed 1989
Started Tx 6.Nov.2015
F3 Fibroscan 17: April.2015
Alt PreTx: 186 Ast PreTx: 157 VL PreTx: 733,000 27.10.2015
Alt Week 4: 14 Ast Week 4: 28 VL Week 4: UND 7.12.2015

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6 years 9 months ago #1924

Hi joan thanks for replying ive actually sent 4 emails and rung 3 times over the Last 2 weeks but have had no calls back was getting a bit worried i suppose ill try ring again i rung 3 days ago left a message i might ring again
Thanks

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6 years 9 months ago #1959

If you have sent a bank transfer/ consent forms and have had no response you need to contact
The Buyers club and let them know.

You should receive replies as the process starts and continues.


Sob/Dac from Oct 29 2015
Geno 1b
Fiberscan 9.9 Pre treatment
Fiberscan 7.4 week 10
VL 1.3 million pre treatment
Week 2.5 VL 96
Week 5.5 VL 17
Week 10 VL UD
SVR 3 UD
SVR 16 UD
Cured:
All liver functions in normal ranges.

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6 years 9 months ago #1972

Hi Tysonsnowy.My name is David and I have been answering the phone here at the Buyers club for the last 4 weeks, I cannot understand why you have not been answered if you have called 3 times because if calls are missed patients are called back. We talked on both the 13th of October and this afternoon.

I can confirm your payment was received on the 15th, two emails have been sent to you, your medication has been shipped from the manufacturer and it is expected to clear customs over the weekend.

Don't panic! Things are progressing and your medication will be with you - probably in just over another week.

Last Edit: 6 years 9 months ago by Davo.

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6 years 9 months ago #1990

Thankyou david for your phone call you have been great in reassuring me of the peogress today not sure what has happened to my emails but would just like to say a big thankyou to you and your team in your efficient way you got back to me today i cant recommend firsr buyers club enough to people all of you are great thankyou so much

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6 years 9 months ago #1991

Thankyou joan i got a call today from david he was great and notified me of everything

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6 years 9 months ago #1992

Thankyou eveyone for your kind replys i spoke with david today and he was fantastic

The following user(s) said Thank You: DrJames

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6 years 9 months ago #2058

The process needs some adjustments.


Sob/Dac from Oct 29 2015
Geno 1b
Fiberscan 9.9 Pre treatment
Fiberscan 7.4 week 10
VL 1.3 million pre treatment
Week 2.5 VL 96
Week 5.5 VL 17
Week 10 VL UD
SVR 3 UD
SVR 16 UD
Cured:
All liver functions in normal ranges.

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6 years 9 months ago #2070

Yes, indeed. Tonight the new automated software will get rolled out of testing and into production. With any luck it should reduce the 200 emails a day that say more of less the same thing: "Where are my medications?" by providing real time tracking links like you get for Fedex/DHL/EMS etc.


YMMV
The following user(s) said Thank You: Tina-Hill-facebook

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