I wouldn't start panicking yet, I rang them up around the 14th and the phone was picked up quickly, I did however send my first email to them using a gmail account but it didn't send for some reason something about 'invalid domain name' maybe I hit a wrong key? Anyways I just used my iSP email and no problems, they got back to me the same day or the next I can't recall exactly.
GT 3, F3, Contracted 1993 Tx Naive
V/L 1,267,000 AST 67 ALT 65 6/10/15
commence Sof/Dac (Mesochem) 6/11/15
AST ALT normal 24/11 *
*V/L UNDETECTED 24/11*