WHERE THE MEDS AT ?

This topic has 14 replies, 8 voices, and was last updated 8 years, 9 months ago by magpie.

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13 November 2015 at 11:34 am #3850
sharky00
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- Acolyte
@sharky00
I am wondering to eliminate the endless calsl fixhepc must receive with patient inquires of have you got my paperwork, payment ,what stage of the process are my my meds ect. Instead you could use this & have a section like a monitor at a pizza bakery with the “consumers” name moving through the different stages. The Id could be a persons fixhepc id for example. I know from experience of lodging paperwork & payment then not receiving any correspondence for 2 weeks. Then trying to get through on the phone unsuccessfully for 3 days. I understand this is due to the huge number of people like me that you are helping & the early stage of all this. But i wonder if a simple tracking system would calm nerves & take the wait off you guys. Regards Angus

Geno 3, 24yrs positive, fibroscan 14.5 f4, elevated lfts, V/L 7000. Started sof/dac 20/11. Tested N/D Viral load after 1 week lfts normal. Will be undertaking minium 16 weeks no riba.
13 November 2015 at 12:06 pm #3853
Dr James
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- Guardian Angel
@fixhepc
Hello Angus,

I have checked with Andrew at FixHepC and your order is with the compounders now and should go out to you on Monday. The pharmacy we use was compounding twice a week but now has two people working on it full time to keep up.

You were in the last manual order.

A micro Fedex type tracker was built to handle the volume and do exactly as you suggest sending automated updates at each step along the way.

Thanks for your patience and your faith. We are quietly confident you’ll see good results.

YMMV
13 November 2015 at 1:17 pm #3864
sharky00
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- Acolyte
@sharky00
Great to hear you are automating your system. It must have been really hard to build systems at the same time as have such a high level off demand & inquiry. Thatnkyou for update. Regards Angus

Geno 3, 24yrs positive, fibroscan 14.5 f4, elevated lfts, V/L 7000. Started sof/dac 20/11. Tested N/D Viral load after 1 week lfts normal. Will be undertaking minium 16 weeks no riba.
15 November 2015 at 1:44 am #3956
emilio
- Topics: 13
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- Total: 381
- Guardian Angel
@emilio
Hi Everyone

Could someone please explain how one goes about tracking the progress of their orders? I’ve had some inquiry about the fedex tracker and want to be able to point folk to the tool. Em
15 November 2015 at 7:15 am #3986
Gaj
- Topics: 29
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- Guardian Angel
@gaj
Thanks EM,

I originally tried to order 16th Oct but for some reason it wasn’t received. Finally got through about 10 days later and after a bit of tooing and froing finally received what looks like auto response stating order was place 29th Oct. and follow up emails would provide me with tracking……..but nothing since.

Been trying not to phone the club for updates when they could be more productively helping new people but it does weigh on your mind.

G3a since ’78 – Dx ’12 – F4 (2xHCC)
24wk Tx – PEG/Riba/Dac 2013 relapsed
24wk Tx – Generic Sof/Dac/Riba 2015/16 relapsed
16wk Tx – 12/01/17 -> 03/05/17 NS3/NS5a + Generic Sof
SVR7 – 22/06/17 UND
SRV12 – 27/07/17 UND
SVR24 – 26/10/17 UND
15 November 2015 at 7:50 am #3987
Dr James
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- Guardian Angel
@fixhepc
Your medication should ship tomorrow. It’s at the Pharmacy.

Your order is in the last manual batch.

Patient’s since this batch get automated emails including a tracking link that list the steps passed to date.

YMMV
15 November 2015 at 7:56 am #3989
Gaj
- Topics: 29
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- Guardian Angel
@gaj
Thanks Dr James, great news!

G3a since ’78 – Dx ’12 – F4 (2xHCC)
24wk Tx – PEG/Riba/Dac 2013 relapsed
24wk Tx – Generic Sof/Dac/Riba 2015/16 relapsed
16wk Tx – 12/01/17 -> 03/05/17 NS3/NS5a + Generic Sof
SVR7 – 22/06/17 UND
SRV12 – 27/07/17 UND
SVR24 – 26/10/17 UND
16 November 2015 at 2:27 am #4011
Sirchinenge
- Topics: 7
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- Guardian Angel
@sirchinenge
Em, are you talking about tracking via Fed Ex or UPS?

Once you sent something with them you get a tracking ID which you can input into
their system and see whats going on with your delivery.

Sob/Dac from Oct 29 2015
Geno 1b
Fiberscan 9.9 Pre treatment
Fiberscan 7.4 week 10
VL 1.3 million pre treatment
Week 2.5 VL 96
Week 5.5 VL 17
Week 10 VL UD
SVR 3 UD
SVR 16 UD
Cured:
All liver functions in normal ranges.
16 November 2015 at 3:04 am #4015
emilio
- Topics: 13
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- Total: 381
- Guardian Angel
@emilio
Hey Sir

Yep it was Fedex tracking. Great the people can now track and get a sense of where the meds are at. Em
14 January 2016 at 12:11 pm #9076
magpie
- Topics: 1
- Replies: 62
- Total: 63
- Recovery Champion
@magpie
Hello
I am concerned about my medication arrival.
I paid for meds before Christmas. I contacted Melinda by email asking about the timeline and she said 3-4 weeks.
It is 3 and a half weeks.
I have sent an email with no response and rang the buyers club and spoke to David twice who said he would get back to me.
I have never received a tracking link.
Are they always like this? Not responding to our queries?
It’s probably because of the holidays but….a reply would be nice.

EOT UNDETECTED
Week 8 all bloods within normal limits
Week 4 Undetected
2016 – 28 January started Harvoni & Riba treatment
VL pretreatment 639,000 alt- 77
2015 fibroscan – 6.6
2 x non responder peg interferon & riba
geno 1a
14 January 2016 at 12:43 pm #9078
Jimmy6429
- Topics: 0
- Replies: 52
- Total: 52
- Recovery Champion
@jimmy6429
Hi Magpie, they are just extremely busy is all , they have a stack of email queries from around the world to respond to, and they will get to your inquiry when they can. Not sure how many emails they are receiving daily currently but it was somewhat of a mountain last time I spoke to them.

I got a bit edgy myself when I was waiting for mine, and a couple of days later they turned up,,,

Keep posting if you get no response and they will sort it out eventually. Sorry for the delays but I believe the numbers are quite beyond expectations, regards,
Jim

3 years cured, Sof/Dac, thanks Doc Freeman, hepc only a distant memory, go for it ppl
14 January 2016 at 12:55 pm #9080
magpie
- Topics: 1
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- Total: 63
- Recovery Champion
@magpie
thanks for the reassurance Jim

EOT UNDETECTED
Week 8 all bloods within normal limits
Week 4 Undetected
2016 – 28 January started Harvoni & Riba treatment
VL pretreatment 639,000 alt- 77
2015 fibroscan – 6.6
2 x non responder peg interferon & riba
geno 1a
21 January 2016 at 3:55 am #9945
magpie
- Topics: 1
- Replies: 62
- Total: 63
- Recovery Champion
@magpie
no email or tracking numbers yet.
4 weeks 2 days since payment.
Just wondering……
Can I come to Hobart to collect meds?

EOT UNDETECTED
Week 8 all bloods within normal limits
Week 4 Undetected
2016 – 28 January started Harvoni & Riba treatment
VL pretreatment 639,000 alt- 77
2015 fibroscan – 6.6
2 x non responder peg interferon & riba
geno 1a
21 January 2016 at 4:05 am #9946
Hieupham
- Topics: 9
- Replies: 50
- Total: 59
- Recovery Champion
@hieupham
Hi Magpie,

Please give David a call if you have an issue to resolve. We would like to help you but we would like to know who you are.
Please call 0484763904

Regards,

HP

Nishkama Karma
C√πng nhau lo·∫°i b·ªè Vi√™m gan C tr√™n kh·∫Øp th·∫ø gi·ªõi!
21 January 2016 at 4:33 am #9951
magpie
- Topics: 1
- Replies: 62
- Total: 63
- Recovery Champion
@magpie
Just been reassured about progress of meds, all good , looking at starting next week

EOT UNDETECTED
Week 8 all bloods within normal limits
Week 4 Undetected
2016 – 28 January started Harvoni & Riba treatment
VL pretreatment 639,000 alt- 77
2015 fibroscan – 6.6
2 x non responder peg interferon & riba
geno 1a
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