Hi Magpie, they are just extremely busy is all , they have a stack of email queries from around the world to respond to, and they will get to your inquiry when they can. Not sure how many emails they are receiving daily currently but it was somewhat of a mountain last time I spoke to them.
I got a bit edgy myself when I was waiting for mine, and a couple of days later they turned up,,,
Keep posting if you get no response and they will sort it out eventually. Sorry for the delays but I believe the numbers are quite beyond expectations, regards,
3 years cured, Sof/Dac, thanks Doc Freeman, hepc only a distant memory, go for it ppl